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Business benefit #1

Personalise customer journeys

By 2020, 85 percent of customer interactions will be managed without a human, according to Gartner.

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Business benefit #2

Offer real-time assistance

In the travel industry, AI means that travellers can check the status of their train or plane in real-time and see delays as they occur, allowing them to plan trips accordingly.

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Business benefit #3

Optimise business workflows

By 2019, more than 40 percent of enterprises will create state-of-the-art digital workers by combining AI with robotic process automation, according to Forrester.

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